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Oracle RightNow Account Utilization in case of SSO and PTA

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edited Mar 5, 2019 10:03AM in General Functional Discussions 5 comments

Summary

How Oracle RightNow Accounts Utilization in case of SSO and PTA

Content

Scenario 1 : If customer purchased 10 users and have a requirement of implementing SSO / PTA . Then how these accounts will be utilized as users by Oracle? If user logged in from SSO or PTA . It is considered as a Single Account ?

Scenario 2 : Let say we have 10 users purchased and using SSO / PTA. If we create an account for Agent Desktop and an account for Customer Portal. How will oracle count these account ? They will consider it 2 accounts or a single account ? 

Also , other than these scenarios . If anyone can explain in simple words how Oracle Account Utilization works ?

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