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Use a custom field as filter on Archived Incident

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edited Mar 11, 2019 2:54PM in Agent Desktop 2 comments

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Hello,

I want to export some Archived incident and I want to use a custom field as filter. This custom field is a menu (archived_incident_2.png) and I want to only extract incident with Contact Reason = Complaint.
I did several tests (archived_incident_1.png)  but none works as expected. 
Do you know what is the format to do filter on Archived incident with Menu type Custom field ?

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