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Learning link answers are initially block?

Received Response
edited Jun 7, 2022 1:17PM in General Technical Discussions 2 comments


Hi everyone.


Not sure if this is a new topic, but I’m not finding an explicit answer for this.


From “Can I manually match an answer to another answer's Learned Links / Related Answers results?” (https://cx.rightnow.com/app/answers/detail/a_id/410) I understand that I can block/unblock “learning link answers” in order to not display  in the "Users who have viewed this answer have also viewed section" of the end-user pages.


However my question is: a new “learned link answer” that is added on “Learned Link section” is initially blocked or unblocked?


I’m asking this because I new to first view if these “learned link answers” are really related to the answer, and only then unblock these answers to display on the end-user pages.

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