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Can you have a calculation on a workspace?

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edited Mar 15, 2019 4:08PM in Agent Desktop 6 comments

Summary

Using a calculation to trigger a workspace rule

Content

Hi

I'm trying to find a way to prevent service requests from being manually re-opened in line with the customer portal restrictions.

I am hoping that I could reference the incidents.closed field and have something that would show the number of days since the case was closed. From that, if it was 7 or more days, I could add a workspace rule to prevent it from being re-opened. 

My question is, can you have a calculation as a field in a workspace? Or if not, can anyone think of another way to achieve this?

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