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Creating Incidents between Internal areas

Received Response
edited Mar 16, 2019 5:28AM in General Functional Discussions 3 comments


What is the best way of doing this ?


We have  been rolling out OSC accross our organisation (a university). more and more different areas are coming on board, all with their own queues. 


As well as our main cohort of customers which are students, the internal areas are also 'customers' of each other. One area will need to ask another area to do XYZ and it can be related to a student or in some case not related to a student. And this is not on the basis of an incoming email/web from a customer which is easy to manage between areas.

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