You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Creating Incidents between Internal areas

Received Response
24
Views
3
Comments
edited Mar 16, 2019 5:28AM in General Functional Discussions 3 comments

Summary

What is the best way of doing this ?

Content

We have  been rolling out OSC accross our organisation (a university). more and more different areas are coming on board, all with their own queues. 

 

As well as our main cohort of customers which are students, the internal areas are also 'customers' of each other. One area will need to ask another area to do XYZ and it can be related to a student or in some case not related to a student. And this is not on the basis of an incoming email/web from a customer which is easy to manage between areas.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!