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Disable learned links in RelatedAnswers

Received Response
edited Mar 22, 2019 5:08PM in Customer Portal 3 comments



I'm trying to display only manual related answers on RelatedAnswers widget, and for this I followed Answer Title: Disable learned links in RelatedAnswers widget (https://cx.rightnow.com/app/answers/detail/a_id/5632) and tried the second workaround, using a custom widget similar to RelatedAnswers.

However I don't understand how to configure a customized widget that only displays the answers which have static_strength value is greater than 0.

Can you help me to find out how to configure this widget?

This is related to this post https://cloudcustomerconnect.oracle.com/posts/b949bcd2ef.

Thank you in advance.

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