Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
Child SR For a Survey — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Child SR For a Survey

Received Response
27
Views
3
Comments
edited Jun 8, 2022 8:57AM in Agent Desktop 3 comments

Summary

Automatically Creating a Child SR base on survey score

Content

Hi All,

 

There is a requirement, is there a way to create a Child Incident based on a survey score. Please find the screenshot. In that the flow creates a new incident. However it has to be automatically created as a child SR to the parent incident. How to pass the parent reference details in the survey flow. Or is there any other method?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!