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Child SR For a Survey

Received Response
edited Jun 8, 2022 8:57AM in Agent Desktop 3 comments


Automatically Creating a Child SR base on survey score


Hi All,


There is a requirement, is there a way to create a Child Incident based on a survey score. Please find the screenshot. In that the flow creates a new incident. However it has to be automatically created as a child SR to the parent incident. How to pass the parent reference details in the survey flow. Or is there any other method?

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