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Moving Customer Response Down instead of Right

Accepted answer
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edited Mar 29, 2019 5:25PM in Agent Desktop 1 comment

Summary

Postion of Customer Entry and Agent Response Fields

Content

When an incident comes in via an AAQ, then the agent adds a response, the workspace moves the customer entry to the right only allowing the agent to use half the workspace.

Is there a way to make the customer entry move to the bottom of response instead of to the right?

Version

18D
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