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Accessing email address from configuration setting in business rule

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edited Apr 2, 2019 7:35AM in Agent Desktop 3 comments

Summary

Accessing email address from configuration setting in business rule

Content

Hi,

When SLA is updated, I want to send notification to E-mail address(es) defined in a Custom Configuration Setting. Normally, I send an email using business rule. Is it possible to access configuration setting in business rule?

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