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Workspace Add-in - Incident is committed up on saving

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edited Apr 2, 2019 6:37PM in Agent Desktop 1 comment

Summary

Incident response is sent to Customer upon saving . This is happening only when the Workspace add-in is invoked

Content

Hi Team,

I built a workspace add-in to mask some data ( PII ) . 

I am invoking a method up on saving event. The masking logic is working fine. However, upon saving the incident in workspace, system is triggering email to Customer. 

I tried removing add-in from workspace. And it worked fine. 

So, looks like Saving event in add-in causing issue.

Please help me if there is something I am missing.

 

Thanks,

Jyotsna.

 

Code Snippet

namespace Outbound_Email_Masking
{
    class PIIMaskingUserControl : UserControl {
        public IRecordContext _recContext;
        public bool _inDesignMode;
                   

        #region PIIMaskingUserControl Constructor

        public PIIMaskingUserControl(bool inDesignMode, IRecordContext recContext) {
            InitializeComponent();
            _recContext = recContext;
  
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