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URL Parameter Comparison Not Working?

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edited Apr 3, 2019 12:42PM in Customer Portal 1 comment

Summary

Rightnow Condition URL parameter check is not working in this scenario.

Content

Hey all,

 

I am currently trying to use the rightnow URL parameter check, how ever it is not working as I would expect. The URL on the page is in the following format: redirect/service_request%252Ftype%252FMy-Product’

I have tried the parameter check with the encoded url value and decoded, neither are giving any match.

url_parameter_check=”redirect == ‘service_request%252Ftype%252FMy-Product’”

url_parameter_check=”redirect == ‘service_request/type/My-Product’”

 

Could someone please advise on what is wrong here?

Thanks!

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