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Update IncidentQueue Name

Received Response
edited Apr 4, 2019 2:54PM in Integrations and APIs 2 comments


Is it possible to rename queues outside of the agent console?


I am looking to create a tool that allows our agents to log into and perform various configuration changes. This is to avoid giving a profile blanket access to all of the configuration permissions, but still allowing them to perform certain actions.


I am able to pull a list of all our Queue names by using a RNCPHP\ROQL::query on the IncidentQueue object. However, I do not see any documentation about updating/saving to this object. 

I have also located the same records using a REST call to /services/rest/connect/v1.4/namedIDs/incidents/queue/, but this seems to only support GET and not PATCH.


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