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show a report column based on a condition

Accepted answer
edited Apr 4, 2019 3:26PM in Agent Desktop 10 comments


Show a report Column based on a queue value


Hi all,

In the incident queue report, we are trying to display the 'created by' column only for a certain queue value.  So when the user selects that particular queue from slice queue list, then the column should show, else don't show when other queue is selected from the slice list.

I did some reading about how to accomplish this, but I was not successful.  I read Answer ID 2284   |   Last Review Date 12/17/2018.  I am just trying to learn php and so what I attempted to do is wrong, see attached image.

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