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Standard Text not updating

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edited Apr 4, 2019 6:00PM in Agent Desktop 4 comments

Summary

Standard Text Not Updating

Content

I have a very weird problem.   So weird, that I feel I'm missing something basic.

But I have a few standard texts that we want to change.   I'm going into Configuration > Service . Standard Text, and making my modificaton and saving.    But when the agent brings up the standard text, the old text is still there.   This is happening with several of our standard texts, but then as a test, I created a new one and keep changing the text, and that one gets updated to the agent just fine.

I feel I'm missing something, but would there be a reason that the text I see at the config level and the text I see at the agent level doesn't match?

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