You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Standard Text not updating

Accepted answer
edited Apr 4, 2019 6:00PM in Agent Desktop 4 comments


Standard Text Not Updating


I have a very weird problem.   So weird, that I feel I'm missing something basic.

But I have a few standard texts that we want to change.   I'm going into Configuration > Service . Standard Text, and making my modificaton and saving.    But when the agent brings up the standard text, the old text is still there.   This is happening with several of our standard texts, but then as a test, I created a new one and keep changing the text, and that one gets updated to the agent just fine.

I feel I'm missing something, but would there be a reason that the text I see at the config level and the text I see at the agent level doesn't match?

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!