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Change the incident number depending on the queue

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edited Apr 5, 2019 10:15PM in Agent Desktop 4 comments

Summary

Change the incident number depending on the queue

Content

I have a requirement that is to place a different incident number per queue.

That is, queue 1 must have the incident number QUEUE1-2019-04-06-00001 and QUEUE2-2019-04-06-00001.

Both independent accountants.

The incident number by default, is it manipulable?

Can it be changed through work space or business rules?

I wait for your suggestions.

change the incident number depending on the queue

 

Thank you.

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