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Soup up Workspace load! - Optimize your Workspace Rules

edited Nov 18, 2019 9:52PM in Agent Desktop 4 comments


This is Part Three of the Soup up Workspace load! series. For the Introduction go here.


Workspace rules is a great feature that can make static workspaces come to life – to allow you to support your custom business processes, enforce data consistency, and automate tasks to make your agents more efficient. Its power comes from the ability to let you combine a vast number of triggers, conditions, and actions in almost any way you want. But, as they say, With Great Power Comes Great Responsibility. That is, if you’re not careful you can easily create workspaces that are hard to maintain, workspaces that cause data corruption, or slow loading workspaces.

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