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Introducing Oracle Warehouse Management Service Request (SR) Automation — Cloud Customer Connect
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Introducing Oracle Warehouse Management Service Request (SR) Automation

edited Apr 9, 2019 5:02PM in Warehouse Management


My Oracle Support Service Request (SR) will now use 'guided resolution automation'


~Starting Tuesday April 9, 2019~
When you log a new SR for:
  Enterprise Edition
  Workforce Management
  Business Intelligence
you will be introduced to 'guided resolution automation'

What is 'guided resolution automation' ?
> Guided resolutions are intelligent guides to help troubleshoot issues you may be experiencing.
> You will be guided thru a series of simple questions that qualify the problem and identify if there is a known solution to that issue.
> If a solution is found, it is presented right there.
> If a solution is not found or you still wish to create the SR, the information you already provided is

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