You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Shopping Search Results: Differences in behavior between the Online and Mobile Application

Received Response
edited May 16, 2019 1:03AM in Self Service Procurement 4 comments


Differences in search behavior in Shopping Search Results between the Online and Mobile Application


Customers / Support

I was encouraged to write this article based on a recent issue I encountered from a support ask on the Forum Post. In this case, the customer simply had the following issue:

Problem Statement:

Customer user searches using a search keyword online and the system returns search results. The exact same terms produces no search results on the Mobile App.

Designed Behavior:

Now, I realize some of you may already be aware of some of this but, I do think it helps to see them in a published form to confirm that perspective or understanding. The differences between the two are discussed in the table below:

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!