Shopping Search Results: Differences in behavior between the Online and Mobile Application

Summary

Differences in search behavior in Shopping Search Results between the Online and Mobile Application

Content

Customers / Support

I was encouraged to write this article based on a recent issue I encountered from a support ask on the Forum Post. In this case, the customer simply had the following issue:

Problem Statement:

Customer user searches using a search keyword online and the system returns search results. The exact same terms produces no search results on the Mobile App.

Designed Behavior:

Now, I realize some of you may already be aware of some of this but, I do think it helps to see them in a published form to confirm that perspective or understanding. The differences between the two are discussed in the table below: