You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Importing custom object data to create an incident

Accepted answer
32
Views
3
Comments
edited Apr 12, 2019 4:28PM in System Admin and Configuration 3 comments

Summary

I am trying to import data into a custom object and have it create an incident during the import

Content

I am only just beginning to use Custom Objects in a large way and I need to understand something about importing data. I created a custom object and it has 32 fields in it. I want to be able to import data into that object and create an incident. But I also want the individual fields to be able to be pulled into a Workspace.

So I found the article that advised that to be able to show the fields in the workspace, I have to make it a parent object of the incident, not a child. This is counter-intuitive, but that appears to be a fact. I was able to make the fields show up on the incident by doing it this way. 

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!