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Best practice question - Re: Deleting an attribute — Cloud Customer Connect
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Best practice question - Re: Deleting an attribute

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edited Jun 8, 2022 8:35AM in Agent Desktop 6 comments

Summary

Should this be done?

Content

As we migrated from knowledge foundation we created attributes to match our KF content sections 1 for 1. Now that we are more than a year past our implementation we are finding that some of the attributes we created are not applicable or, content design choices have changed. This has left us with about 3 to 4 attributes in each content type that we will no longer need. 

What are the long term impacts in deleting attributes?

What if there is still content within attributes when deleting?

 

Version

18 C, Soon to be 19A

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