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Sub Group

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edited Apr 16, 2019 4:14AM in Agent Desktop 2 comments

Summary

Sub group under Group

Content

 Hi All,

We need to add sub group under groups in oracle service cloud level. Is it possible to create sub groups in OSvC. For ex., We have a team as

1) Long Distance -->Sales ------>Station 1 (Example: Riyadh) ----------->User 1

2) Long Distance -->Sales ------>Station 2 (Example: Jeddah) ----------->User 2

Can we create a sub group under groups?

Kindly give me some ideas to achieve this.

 

Thanks,

Muthulakshmi

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