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There's no widget instance id (w_id) specified for custom/folder/widgetName

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edited Apr 18, 2019 10:24AM in Customer Portal

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Hi Experts,

We have extended a standard 'okcs' widget to filter search in browse page. It is working absolutely fine in development mode, but we are facing error in stage and promoted mode. 

Errors are as below: 

Error logged in console- "Failed to load resource: the server responded with a status of 500 (Internal Server Error).”

"There's no widget instance id (w_id) specified for custom/test/testOkcsProductCategorySearchFilterNew!"

Error Logged in network Preview- “Fatal error: Class 'RightNow\Widgets\ProductCategorySearchFilter' not found in /cgi-bin/testknowledge.cfg/scripts/cp/core/widgets/standard/okcs/OkcsProductCategorySearchFilter/1.2.2/optimized/optimizedWidget.phpon line 3”

I saw such scenarios posted in community where code is working fine in ‘dev’ but it breaks in ‘stage’ and ‘promote’, however, there were no successful solution mentioned. Anyone resolved this issue?

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