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Is it possible to configure Reopen Deadline to follow business hours, inTechmail and customer portal

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edited Jun 8, 2022 11:31AM in General Technical Discussions 3 comments

Summary

Can MYQ_REOPEN_DEADLINE follow an interface's Service Interval schedule?

Content

Is it possible to set Techmail and the customer portal to evaluate an interface's Service Interval schedule of days and hours, instead of the last 'x' amount of hours? 

Techmail can reference the MYQ_REOPEN_DEADLINE Configuration Setting, and the portal page details.php can reference <rn:condition incident_reopen_deadline_hours="168">, but I don't see an area for considering business hours.  

Version

We're using version 18D
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