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Received Response
edited Apr 23, 2019 1:28PM in Agent Desktop 4 comments


Question about when notifications are sent


I'm a little confused by notifications.   I thought they all needed to be tied to a rule, but I have a notification going out that i can't figure what exactly causes it.  

Does OSC need a rule to send out the "Incident Assigned Notification"?   I have a few rules that are notifying employees when something is assigned to them, but this one seems to get sent out as well, but not consistently.   

I guess I'm just trying to figure out what I'm missing here.   And try to understand exactly what sends out the "Incident Assigned Notification".

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