SummaryQuestion about when notifications are sent
I'm a little confused by notifications. I thought they all needed to be tied to a rule, but I have a notification going out that i can't figure what exactly causes it.
Does OSC need a rule to send out the "Incident Assigned Notification"? I have a few rules that are notifying employees when something is assigned to them, but this one seems to get sent out as well, but not consistently.
I guess I'm just trying to figure out what I'm missing here. And try to understand exactly what sends out the "Incident Assigned Notification".