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Send pop-up when creating an incident

Received Response
edited Apr 26, 2019 2:13PM in Integrations and APIs 1 comment


Send pop-up when creating an incident


Hello friends.

I am creating an Incident from a SOAP request, which is generated successfully, my client has the need that when a VIA WS incident is created, a pop-up window of any type is generated that notifies the user that an incident has been generated hereby . .

This is possible?

Can you add an option how are you in WS?

Can this be done by configuration?

only the pop-up window for chat requests was found, but not for other cases

I hope you can help me, thank you very much !!

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