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looking for a way through which OSvC automatically sends an email to customer for their pending bala

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edited Apr 27, 2019 10:55AM in Agent Desktop 21 comments

Content

Hi All,

i am looking for a suggestion on one of the requirement.

My client is looking for a way through which OSvC automatically sends an email to customer for their pending balance.

life cycle of incident :

1- incident created by soap api

2- if incident age is one day then send an email to customer and set disposition sent to 'Day 1 email sent'

3- their is an another system which confirm if customer paid the balance, then CSR will mark this incident Solved,

4- If Incident is still unresolved then send send another email to customer and set disposition sent to 'Day 7 email sent'

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