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Email Post Chat Survey Instead of Pop-up

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edited Apr 29, 2019 5:06PM in Customer Portal 2 comments

Summary

Is there a way to get the Post-Chat Survey to Email to the Customer instead of pop-up?

Content

Hi,

I have been trying to use an Incident rule that targets the source and interface of the chats I want to have it send an email to, but I cannot get it to trigger.

I want to send an email link with the survey to the customer as a transactional survey, instead of the pop-up.

Any help would be appreciated.

 

Version

18A

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