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Unable to find Content with Answer Id in Customer Portal Application

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edited Jun 8, 2022 8:35AM in Agent Desktop 6 comments

Summary

Unable to find Content with Answer Id in Customer Portal Application

Content

Hi All,

We are using Customer Portal application to display Knowledge Advance Contents.

As part of Out of box functionality, User can search any published documents in Customer Portal with respective Document Id and can see the content.

But when user try to search with Answer Id in Customer Portal, we are getting 'No Results Found' error. 

Can you please answer, how to find documents with Answer Ids in Customer Portal.

Thank You

Kishore Kuna

Version

18D
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