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Handling Parent Custom Object fields on Incident Workspace on Create

Received Response
edited Jun 8, 2022 10:30AM in Agent Desktop 2 comments


Using Parent Custom Object fields on Incident Workspace on Incident Creation - Best Practices, Alternatives



We have exceeded the custom fields limit and created a custom object as parent to Incident for new fields. We would like to edit the custom object fields on the workspace itself, so created it as a parent instead of a child.

The standard and custom fields are to be edited on the incident create, so managed to link the custom object with workflow or cpm.

But, we face issue when we copy the incident manually on Agent Desktop, the custom object fields are not being carried over to the new incident from the old one.

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