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Still cannot add custom field in the Chat workspace

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edited Jun 13, 2022 4:11AM in General Technical Discussions 2 comments

Summary

Cannot add custom field in the Chat workspace - Oracle Service Cloud A19

Content

Hello,

I wanted to add a new custom field for Chat Status which would include the "Disconnected" status besides the standard list: Unresolved, Waiting, Updated and Solved.

I tried to add the Custom field for the new Chat Status in the workspace and it's not included in the fields list.

What solution could I have if this option is not yet added in this Oracle Service Cloud version.

Thank you,
Mirela

Version

Oracle Service Cloud A19

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