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Send Password Reset Email to All Contact Emails

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edited May 9, 2019 4:20PM in Customer Portal 2 comments

Summary

All Contact Emails (Primary, Alt1, Alt2) are getting password reset email

Content

Hi,

when we try to set password from account assistance page from CP

https://abc.custhelp.com/app/utils/account_assistance

After adding username system sent an email to all emails defined in Contact. For example - A Contact has 3 emails like 

Primary Email =  [email protected]
Alt1 Email = [email protected]
Alt2 Email  = [email protected]

Standard widget sent password reset email to all email Ids (Primary, Alt1 & Alt2). Is it standard behavior or is it bug ?

How can we restrict to sent email to only primary email ? Is there any configuration settings for sending password reset emails ?

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