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Contact Name not displayed in BUI

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edited Jun 13, 2022 4:11AM in General Technical Discussions 5 comments

Summary

Contact First Name field not showing in the script

Content

Hi, 


I created an Incident Agent Script and added a Contact Lookup field in which agent asks for the first name and last name to the caller and selects it, where in next line the Contact's First Name is used on a thanking note which is populating fine in the Agent Desktop but not in the BUI. Attached both the screenshots. Kindly help me understand the reason.
 

Thanks,
Rasheed

Version

18D

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