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Compose Suggested Sentences

Received Response
edited Jun 8, 2022 10:30AM in Agent Desktop 4 comments


Compose Suggested Sentences


Auto text suggestion functionality that can be deployed, similar to what's in Google Mail.

Does Oracle offer such a feature?

When an agent enters any key this function will compose suggested sentences as they type. If a suggestion is presented that they like, they can click the button to use it. If not, they would continue with their own text.

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