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Time period settings for Incidents

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edited May 15, 2019 10:11AM in System Admin and Configuration 10 comments

Summary

Custom time period settings for Incidents

Content

Hello,

Is it possible to set the time period between the date an Incident was closed and the time was created to include days, hours, minutes and seconds.

For example, I want to know exactly how a Chat was closed within the same minute and what was the exactly amount of seconds needed to be closed.

Thank you,
Mirela

Version

Oracle Service Cloud 19A

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