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Dyanmic CC

Received Response
edited May 15, 2019 5:43PM in Agent Desktop 2 comments


I am wanting the CC attached to the mail_hdr information to autpopulate (or dropdown box) when CC'ing


I have my report working so that it will call the CC information from the incidients. I can pull THAT report information from an incident. Is there any way to edit the Messages tab so that I can change the Send On Save button screen? I want to be able to populate the CC with the CC button instead of (or as well as) the window that pops up.


Code Snippet

substr(to_char(threads.mail_hdr),(instr(to_char(threads.mail_hdr), 'CC: ')),(instr(to_char(threads.mail_hdr), 'Subject: '))- (instr(to_char(threads.mail_hdr), 'CC: ')))

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