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Addins Performance in Agent Desktop

edited Jun 13, 2022 4:11AM in General Technical Discussions


Addins Performance in Agent Desktop


I would like to ask some guidance on using the full Addins scripting in AD. We developed the 360 view of customer information using Addin and scripting methods. They client saw it and like it and they wanted to develop the other UI like the incident workspace, attachements in full addins. Here are questions come to mind.

1. Using full addins in the workspace is possible but I'm worried on the performance. What will be the impact in the performance?

2. In terms of maintenance, what will happen to addins if Oracle publish updates quarterly?

3. Is there an impact on rendering the UI as well once we integrate this from other application?

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