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Workflow for Feedback

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edited May 16, 2019 11:24AM in Knowledge Management

Summary

Enable a workflow for agent feedback to funnel to their sups/leads before coming to the KM team

Content

Has anyone enabled the ability to kick off workflows for feedback/recommendations to go to sups/leads before coming to the KM team?  

We have specific categories we use for when feedback is submitted that the end user selects from.  Based on the category (i.e. Typo, Outdated, Missing...) we would want to shoot the feedback to the supervisor/lead to assess and determine if it's a coaching opportunity or indeed a feedback that needs to be actioned.

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