Priority based auto-assignment
SummaryIs it possible to have priority based round robin queue auto-assignment
We have implementation of Round robin queue auto-assignment. We are now looking for a Priority based round robin auto-assignment, i.e., based on a incident field 'Priority', the incident with Priority 'High' has to take precedence over other incidents, i.e., it has to be first considered for assignment from the queue.
Is this possible in auto-assignment and how?
Appreciate your help.