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Agents Login reports

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edited May 20, 2019 11:50AM in Agent Desktop 10 comments

Summary

Agents Login reports

Content

Hello,

I have 2 questions related to the Agents login:

1. Is there a way to set maximum of 5 log in in the system, then when a 6th user tries to log in he/she won't be able to log in and will get a prompt stating that maximum limit is reached?

2. Is Oracle RN capable of generating report on history of log in and log out of agents?

Thank you,

M.

Version

Oracle Service Cloud 19A
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