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Chat Launch: Incident threads in chat Transcript

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May 21, 2019 10:23AM edited May 21, 2019 10:23AM in Customer Portal 1 comment

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Hello All,

I put incident.threads field in chat_launch. When i raised chat and save the incidents i could not see anywhere the values i entered in incident.threads. Also i want that incident.threads in chat transcript. Is there any configuration?

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