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Message due to inactivity of the agent.

Received Response
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Comments
edited May 22, 2019 8:42PM in Customer Portal 12 comments

Summary

Message due to inactivity of the agent.

Content

Hi ! 

If a client is served by an analyst, and the analyst stops answering for more than 3 minutes, can the client be sent some type of message that says "shortly it will be attended" or something similar?

 

Thank´s 

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