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trigger the survey when it completes

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edited Jun 8, 2022 8:57AM in Agent Desktop 6 comments

Content

Hi all,

I need help about surveys. The client wants to send a survey when the delivery(custom object) has a certain value. To be able to send a survey, i made an eventhandler which works on delivery update. And i set the one of contact custom field on this eventhandler. After that, i send a transactional survey by contact business rule.

I know for which deliveries we send a survey.   

Now the client wants to know survey session is related with which delivery.

Is there any way to know, when the customer replies the survey is related with which delivery?

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