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using variable URL in browser tab - including menu type

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edited May 28, 2019 11:39AM in Agent Desktop 1 comment

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Hi all,

 

While trying to use a variable including a menu type value, I receive the ID of the menu type instead of the label, e.g.

https://xyz.com/crm/?UUID=$contact.c$p_ccf_38&brand=$p_ccf_34&country=$p_ccf_35

So field 35 is custom field of type menu, and instead of country ISO codes like US or DE I receive IDs like 1 or 2.

Any idea what I need to change to get the real values instead of the IDs for the menu items?

Regards,

Kai

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