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How to de-dupicate contact based on a custom field

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edited May 28, 2019 2:16PM in Agent Desktop 1 comment

Summary

how can the duplication rules be changed from email to a custom field?

Content

Hi, 

in contacts manual creation, OSvC only validate duplicate based on email. Is there any way to make validations based on a custom field (national identificator)

 

thanks

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