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Incident Survey not being triggered

Accepted answer
edited Jun 8, 2022 8:57AM in Agent Desktop 2 comments


Survey is not being emailed even though it meets the conditions of the rule


I created a survey and launched it.

1. Under Summary tab, At a Glance it shows Survey Status Expired-(see screen shot 1).
Can this be corrected?  Not sure what is driving this.
2. I created an incident rule to trigger the incident to send the survey.  I can see in the incident log that it met the criteria.. except I do not receive the survey email.  We assist multiple agencies, but only want to send surveys to one of them...
so I am trying to figure out, how to move all solved incident to the solved state but also send survey to this one agency once the incident is in solved status. (see screen shot) 2

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