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Incident Reference within Survey Email

Accepted answer
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Views
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Comments
edited Jun 8, 2022 8:57AM in Agent Desktop 2 comments

Summary

Can incident ref # be added to survey?

Content

I created a survey, but its unclear from end user side, if you can add a reference to the incident that triggered the survey?

Can a refernce be added to either the email of the survey or the survey itself so the client knows the subject or analyst the survey related to?

Version

18D

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