You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

BUI: Change incident queue when chat transfer

Incorrect Answer
edited Jun 3, 2019 10:41AM in Integrations and APIs 1 comment


Hello All,

I have a requirement to change incident queue and one custom filed when a chat was transferred to some other queue.

Please refer the screen shot. I have checked the business rules of incident and chat,

in chat rules we could not set any field except chat queue.

And in incident rule we could not check chat queue.

Any idea?


Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!