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Converting file attachment answers to regular answers with an attachment — Cloud Customer Connect
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Converting file attachment answers to regular answers with an attachment

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edited Jun 8, 2022 8:35AM in Agent Desktop 2 comments

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We have lot of PDFs that initially were loaded in knowledge base for easier launch purpose but it limits ability to capture answer feedback from users. If we try to update existing answer which has answer type set to file attachment to answer content, attachment is lost and user has to manually re-upload each PDF.  Is there easier option to directly update all attachments to answers with attachment without having to manually re-upload each?  Has anyone done with this or ran into this before?

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