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The customer's filled opa's interview record is associated with the oracle service cloud's incident.

Question
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edited Jun 5, 2019 2:30AM in Agent Desktop

Summary

The customer's filled opa's interview record is associated with the oracle service cloud's incident.

Content

When we use OPA, can we add the interview record filled in by the customer to the incident in the oracle service cloud? And can display the interview interface track of the OPA filled in by the customer in the incident?

Version

oracle service cloud 19A，OPA 19A

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