The customer's filled opa's interview record is associated with the oracle service cloud's incident.
Summary
The customer's filled opa's interview record is associated with the oracle service cloud's incident.Content
When we use OPA, can we add the interview record filled in by the customer to the incident in the oracle service cloud? And can display the interview interface track of the OPA filled in by the customer in the incident?
Version
oracle service cloud 19A,OPA 19A0