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Simplifying Troubleshooting Process for Oracle Service Cloud Admins and Agents (BUI Version)

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edited Jun 5, 2019 5:28PM in UI Extensibility 2 comments

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If you are an Oracle Service Cloud administrator, you are likely the first person in your company your agents will go to when they are experiencing some error with their Oracle Service Cloud. Troubleshooting errors can quickly spawn into a bigger investigative effort to identify the root cause (e.g., network issue, configuration issue, training, defect), but the troubleshooting process usually starts with getting the right details about the error from your agents. Your agents are already frustrated because an error could be impeding their work and impacting their metrics. And now you’re asking them to provide detailed information on the

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